Transforming IT Help Desk Performance with ServiceNow + ScreenMeet

Discover how ServiceNow revolutionized its internal IT Help Desk operations for 18,000 employees by integrating ScreenMeet’s live video, screen sharing, and remote support capabilities directly into its platform. Replacing complex legacy systems, the deployment empowered 150 support agents to resolve issues faster, collaborate seamlessly, and enhance the customer experience—without additional logins or downloads.

The results speak for themselves:

• 32% increase in first call resolution
• 50%+ reduction in case handling time
• ROI realized in 4 months
• Significant annual operational cost savings

Learn how intuitive, embedded support tools can streamline workflows, boost productivity, and deliver measurable ROI—while delighting end users.