Guided Tour — AI Summarization for ServiceNow

Streamline Support with AI-Powered Summaries—All Within ServiceNow

Step into the future of help desk efficiency with ScreenMeet’s AI Summarization for ServiceNow guided tour. This self-guided, interactive experience reveals how ScreenMeet enhances support processes by embedding intelligent session summaries directly into ServiceNow workflows.

What You’ll Experience:

• Contextual AI Summaries — See how remote support sessions—whether live co-browse, remote desktop, or video—are automatically analyzed and converted into crisp, AI-generated incident work notes right within ServiceNow.
• Efficiency & Accuracy Boost — Experience how agents can close sessions faster and more accurately, with complete, clear documentation already prepared and logged.
• Seamless, Secure Integration — Discover how the AI models work entirely within the ServiceNow environment, preserving workflows and compliance.

Why This Tour Is Worth Watching

• Cut Down Resolution Time: With instant session summaries, agents spend less time typing and more time solving.
• Better Channel Insights: Automated documentation ensures all critical steps and outcomes are captured—even for multi-step workflows.
• Elevated User Experience & Security: Embedded AI keeps support times low and data secure—no downloads or external tools required.