A Workspace Without Limits: How WeWork Transformed Global Communication with Dialpad

WeWork consolidated over 25 building line providers and four separate contact center applications into a single, unified platform with Dialpad—streamlining operations, reducing costs, and improving reliability across 738 locations worldwide. With Ai-powered tools, Salesforce integration, and seamless mobile/desktop access, WeWork’s sales and support teams now close deals faster, coach more effectively, and deliver a consistent customer experience globally. The shift has driven measurable gains in NPS, lowered abandonment rates, shortened handle times, and unlocked major cost savings, including eliminating 200 corporate cell phones.